Frequently Asked Questions

Delivery Hours & Cutoff Times

We offer grocery delivery daily! However, please note that any orders placed after 7:00 PM will be processed and scheduled for delivery on the next business day.

Processing & Handling Times

We are committed to providing the fastest and smoothest experience possible.

Note: During the holy month of Ramadan and Eid holidays, please be patient as we experience a high volume of orders. We will do our utmost best to process and deliver your order on time.

Halal Certification

Yes, we are a fully Halal certified supermarket. All of our meats (Beef, Lamb, Chicken, Goat) are sourced from certified suppliers that adhere to strict Halal slaughtering and processing standards.

What is Express Delivery?

Need your groceries ASAP? Select Express Delivery at checkout to prioritize your order in our queue. We aim to have express orders picked, packed, and delivered to your door as quickly as possible (often under an hour depending on your location and store volume).

Online Payments via Zelle

For online orders, we currently utilize Zelle for secure and instant payments. When placing an "Online Payment" order, you will be prompted to send the total amount to our store number.

Please include your First and Last Name in the Zelle memo so we can quickly match the payment to your order.

EBT / SNAP Payments

Currently, we cannot process EBT payments online directly through the website.

You can still use EBT by:

• Shopping in-store.
• Selecting "Store Pickup" during online checkout and paying with EBT at the counter when you arrive.

How In-Store Pickup Works

Select "Store Pickup" at checkout, and we'll do the shopping for you! When you arrive, simply head to the checkout counter and provide your name or order number. You can pay using Cash, Credit/Debit, or EBT at the time of pickup.

Returns & Product Concerns

We are committed to providing the best experience for our customers. If any item is not up to quality standards, please bring it back to the store.

Note: Please have your receipt or necessary order information with you. While we cannot perfectly control all aspects of manufacturing quality, we are dedicated to making it right and giving you the best shopping experience.

Missing Items or Issues

If any item is missing from your online delivery or there is an issue with your order, please contact us immediately so we can make it right. Mistakes can happen, and technical difficulties may occur, but your satisfaction is our top priority.

Can I Place an Order Over the Phone?

Yes! We are happy to take your order over the phone. We recommend viewing our online product catalog first to see our most up-to-date items and prices, then give us a call to place your order.

General Inquiries & Order Changes

If you have specific questions about products, stock availability, changes to an order, or an existing order, please give us a call directly at the store.